Francois Viljoen

Operations manager, Open Africa

For four years, Francois Viljoen has been part of dynamic NGO Open Africa, helping communities from across Southern Africa to create and develop their own local tourism routes. These routes, hosted on the organisation's website, give travellers from across the globe a grassroots experience of the region, while simultaneously granting residents the agency to uplift their communities. With a master's degree in geography and environmental studies, Viljoen began his work at Open Africa as a route developer. Now he is the operations manager and supervises other route developers and networkers. The best part of the job, says Viljoen, is giving people hope, seeing communities realise their potential and understanding that what they have to offer is in no way second class. � Lynley Donnelly

Lunch spot: The Brass Bell, Kalk Bay, Cape Town